Technician, Technical Services (Hourly)
3.
4 Full-time 5 hours ago Full Job Description The Operations team partners closely with ResMed's five business leaders to understand their needs then providing a variety of products and services to help them meet those needs including Customer and Technical Services, Global Quality Assurance and Regulatory Affairs, Supply Chain, manufacturing, logistics and distribution.
Focused on enabling new product introduction and operating excellence, our team strives to improve time to market for new products and services, improve efficiencies in our cross-functional processes, and improve our supply chain through digitization and automation to increase value add to our customers.
Perform Service on ResMed Devices returned from Customers.
Document and manage Device issues and related findings within the complaint management system.
Work location on site at ResMed Service Center.
Let's talk about Responsibilities Perform hardware and software troubleshooting, testing, and repair of products in accordance with approved service manuals and company specifications (i.
e.
system calibrations) Ability to troubleshoot device failure (CPAP and APAP) to sub-assembly level using service manuals and service software, various tools, and test equipment (i.
e.
, flow meter, manometer, digital voltage meter, and oscilloscope) and provide clearly written recommendations regarding repair of equipment Document all technical findings and customer-reported problems in the complaint tracking database, including the resolution recommended, and the process taken towards resolution Adhere to company policies and procedures regarding complaint handling processes, service entitlement verification, and problem escalation Maintain adherence to knowledge base of trends, and ability to stay up to date with all technical specifications and notifications on wide variety of ResMed products Let's talk about Qualifications and Experience Required:
1
year of Technical Education, Technical Certification Programs, or equivalent work experience Hands on technical and service experience in a professional industry Preferred:
Familiarity with ISO and FDA standards and practices strongly recommended Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Knowledge of MS Products (Word, Excel, Outlook, PowerPoint, Internet Explorer) Knowledgeable of electrical static device (ESD) Working knowledge of the use of flow meters, manometers, digital voltage meters, and oscilloscopes Able to demonstrate effective communication and speaking skills Able to demonstrate ability to work well under pressure and as a team Able to demonstrate troubleshooting and problem-solving skills Able to demonstrate proficiency with internet applications Ability to demonstrate proficiency with software and hardware troubleshooting skills Able to demonstrate ability to gather information and resolve customer issues Accurately type 35-50
words per minute We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent.
We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members.
Employees scheduled to work 30 or more hours per week are eligible for benefits.
This position qualifies for the following benefits package:
comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.
Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.
Subject to the absolute discretion of the company, this role may be eligible to receive stock equity based on company, business unit, and/or individual performance.
Base Pay Range for this position:
$23.
69 - $35.
53 #LI-MR1 Joining us is more than saying yes to making the world a healthier place.
It's discovering a career that's challenging, supportive and inspiring.
Where a culture driven by excellence helps you not only meet your goals, but also create new ones.
We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.
If this sounds like the workplace for you, apply now!.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Full-time 5 hours ago Full Job Description The Operations team partners closely with ResMed's five business leaders to understand their needs then providing a variety of products and services to help them meet those needs including Customer and Technical Services, Global Quality Assurance and Regulatory Affairs, Supply Chain, manufacturing, logistics and distribution.
Focused on enabling new product introduction and operating excellence, our team strives to improve time to market for new products and services, improve efficiencies in our cross-functional processes, and improve our supply chain through digitization and automation to increase value add to our customers.
Perform Service on ResMed Devices returned from Customers.
Document and manage Device issues and related findings within the complaint management system.
Work location on site at ResMed Service Center.
Let's talk about Responsibilities Perform hardware and software troubleshooting, testing, and repair of products in accordance with approved service manuals and company specifications (i.
e.
system calibrations) Ability to troubleshoot device failure (CPAP and APAP) to sub-assembly level using service manuals and service software, various tools, and test equipment (i.
e.
, flow meter, manometer, digital voltage meter, and oscilloscope) and provide clearly written recommendations regarding repair of equipment Document all technical findings and customer-reported problems in the complaint tracking database, including the resolution recommended, and the process taken towards resolution Adhere to company policies and procedures regarding complaint handling processes, service entitlement verification, and problem escalation Maintain adherence to knowledge base of trends, and ability to stay up to date with all technical specifications and notifications on wide variety of ResMed products Let's talk about Qualifications and Experience Required:
1
year of Technical Education, Technical Certification Programs, or equivalent work experience Hands on technical and service experience in a professional industry Preferred:
Familiarity with ISO and FDA standards and practices strongly recommended Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Knowledge of MS Products (Word, Excel, Outlook, PowerPoint, Internet Explorer) Knowledgeable of electrical static device (ESD) Working knowledge of the use of flow meters, manometers, digital voltage meters, and oscilloscopes Able to demonstrate effective communication and speaking skills Able to demonstrate ability to work well under pressure and as a team Able to demonstrate troubleshooting and problem-solving skills Able to demonstrate proficiency with internet applications Ability to demonstrate proficiency with software and hardware troubleshooting skills Able to demonstrate ability to gather information and resolve customer issues Accurately type 35-50
words per minute We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent.
We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members.
Employees scheduled to work 30 or more hours per week are eligible for benefits.
This position qualifies for the following benefits package:
comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.
Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.
Subject to the absolute discretion of the company, this role may be eligible to receive stock equity based on company, business unit, and/or individual performance.
Base Pay Range for this position:
$23.
69 - $35.
53 #LI-MR1 Joining us is more than saying yes to making the world a healthier place.
It's discovering a career that's challenging, supportive and inspiring.
Where a culture driven by excellence helps you not only meet your goals, but also create new ones.
We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.
If this sounds like the workplace for you, apply now!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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